Swift! Resource Center
Access all the tools, guides, and documents you need. Your comprehensive hub for success with Swift!
Essential Documents & Guides
Access all the resources you need to succeed as a Swift! driver. From training materials to security protocols, everything you need in one place.
Driver Onboarding Guide
Complete guide for new Swift! drivers
Vehicle Standards Manual
Vehicle requirements and maintenance standards
Security Protocols Handbook
Comprehensive security guidelines and procedures
Professional Conduct Guide
Professional standards and customer service
Your Safety is Our Priority
Comprehensive safety features and protocols designed to protect our drivers and riders across South Africa.
Emergency Contacts
Start an Emergency Live Chat
Armed Response
24/7 armed response units strategically positioned across coverage areas
- < 5 minute response time
- GPS tracked units
- Trained security personnel
- Direct dispatch system
Live Monitoring
Real-time trip monitoring and threat detection system
- 24/7 control room
- AI threat detection
- Route monitoring
- Area risk assessment
Alert System
Multi-channel emergency alert and response system
- In-app panic button
- Silent alarm feature
- Automated alerts
- Location tracking
Emergency Procedures
Vehicle Breakdown
- 1Pull over to a safe location
- 2Activate hazard lights
- 3Press the 'Assistance' button in app
- 4Wait in vehicle with doors locked
- 5Follow control room instructions
Security Threat
- 1Press panic button immediately
- 2Lock all doors
- 3Keep control room updated
- 4Follow armed response instructions
- 5Do not engage with threats
Medical Emergency
- 1Press emergency medical button
- 2Park in a safe, accessible location
- 3Share exact location with control room
- 4Administer first aid if qualified
- 5Wait for medical response
Safety Tips & Guidelines
General Safety
- Always verify rider identity
- Keep doors locked during trips
- Maintain vehicle in good condition
- Keep emergency numbers saved
- Stay in well-lit areas when waiting
Night Operations
- Use extra verification steps
- Stay in authorized operating areas
- Maintain regular check-ins
- Keep vehicle well-lit
- Use recommended waiting spots
High-Risk Areas
- Follow area-specific protocols
- Maintain constant communication
- Use designated safe routes
- Enable enhanced monitoring
- Report suspicious activity
Legal Documents & Guidelines
Access all legal documents, policies, and guidelines governing your partnership with Swift!
Essential Documents
Driver Agreements
Driver Service Agreement
RequiredPrimary agreement governing the relationship between drivers and Swift!
Key Points:
- Service terms and conditions
- Rights and responsibilities
- Payment terms
- Termination conditions
Code of Conduct
RequiredProfessional standards and behavioral guidelines
Key Points:
- Professional behavior
- Customer service standards
- Dress code
- Communication guidelines
Insurance Documents
Insurance Policy Overview
RequiredComprehensive coverage details for drivers
Key Points:
- Coverage scope
- Claim procedures
- Liability limits
- Additional protections
Accident Procedures
Step-by-step guide for handling accidents
Key Points:
- Emergency procedures
- Documentation requirements
- Contact protocols
- Claim filing process
Privacy & Data
Privacy Policy
RequiredData collection and protection guidelines
Key Points:
- Data collection scope
- Usage policies
- Protection measures
- User rights
Data Handling Guidelines
RequiredProtocols for handling user and trip data
Key Points:
- Data security measures
- Storage guidelines
- Access controls
- Deletion procedures
Terms of Service
Platform Terms of Service
RequiredGeneral terms governing platform usage
Key Points:
- Service conditions
- User obligations
- Platform rules
- Dispute resolution
Operating Guidelines
RequiredDetailed operational procedures and requirements
Key Points:
- Operating hours
- Service areas
- Vehicle requirements
- Quality standards
Streamlined Operations for Maximum Earnings
Understanding our business model, payment systems, and operational procedures to optimize your earnings and efficiency.
Industry-Leading Commission Structure
Transparent and competitive rates designed to maximize your earnings
Standard Commission
20%Basic commission rate for all trips
- Lower than industry average
- Transparent calculation
- Weekly settlements
- No hidden fees
Peak Hours Bonus
5%Reduced commission during high demand
- Morning rush (6AM-9AM)
- Evening rush (4PM-7PM)
- Weekend nights
- Special events
Performance Rewards
Additional commission reductions
- High rating bonus
- Completion rate rewards
- Long-term driver benefits
- Monthly incentives
Flexible Payment Solutions
Multiple payment options ensuring smooth transactions and quick access to earnings
In-App Payments
Secure digital transactions
- Card payments
- Digital wallets
- QR code payments
- Contactless options
Cash Handling
Traditional payment option
- Cash acceptance
- Change management
- Daily cash limits
- Security guidelines
Driver Wallet
Earnings management system
- Instant access
- Bank transfers
- Earning tracking
- Transaction history
Vehicle Maintenance
Regular maintenance requirements and schedules
- Weekly vehicle inspections required
- Partner workshop network available
- Maintenance tracking system
- Discounted service rates
- Emergency repair support
Operating Hours
Flexible hours with peak time incentives
Standard Hours
24/7 Operation Available
Peak Hours (Higher Earnings)
- Weekday Mornings: 06:00 - 09:00
- Weekday Evenings: 16:00 - 19:00
- Friday & Saturday Nights: 18:00 - 02:00
- Special Events & Holidays
Coverage Areas
Expanding network of operations across major South African cities
johannesburg
capetown
durban
pretoria
Ready to Join Swift!
Follow these simple steps to begin your journey with South Africa's most innovative e-hailing platform.
Download Documents
Get all required documentation ready
Submit Application
Complete your driver application
Vehicle Check
Schedule your vehicle inspection
Start Earning
Begin your journey with Swift!
Support Chat
24/7 dedicated line
Live Chat
Instant assistance
Help Center
Browse FAQs
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